Investigating intermittent disruptions in receiving pricing results

Incident Report for LoanNEX

Resolved

This incident has been resolved.
Posted May 04, 2026 - 19:14 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 04, 2026 - 18:29 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 04, 2026 - 16:12 CDT

Investigating

We want to inform you that we are currently experiencing technical issues impacting some users within the LoanNEX platform. Our technical team is actively investigating the matter and working with urgency to identify the cause and implement a resolution as quickly as possible.
Posted May 04, 2026 - 15:15 CDT
This incident affected: LoanNEX Qualifier (LoanNEX Qualifier (NexApp), LockIt (Lock services)).