tag:status.loannex.com,2005:/historyLoanNEX Status - Incident History2024-03-28T07:51:26-05:00LoanNEXtag:status.loannex.com,2005:Incident/203465542024-03-24T21:25:56-05:002024-03-24T21:25:56-05:00Deploying new version to production<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>21:25</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>20:55</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>20:51</var> CDT</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/202748522024-03-15T23:15:56-05:002024-03-15T23:15:56-05:00Deploying new version to production<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>23:15</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>22:15</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>22:13</var> CDT</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/202299972024-03-12T21:45:56-05:002024-03-12T21:45:56-05:00Deploying new version to production<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>21:45</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:45</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:42</var> CDT</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/201984732024-03-08T23:00:56-06:002024-03-08T23:00:56-06:00Deploying new version to production<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>20:45</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/201697712024-03-05T15:44:44-06:002024-03-05T15:44:44-06:00Data Processing Delays - Pricing Parser Bot Affected<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:44</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:41</var> CST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:38</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:18</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:14</var> CST</small><br><strong>Investigating</strong> - Our data processing infrastructure is running behind, causing pricing bot delays. No data has been lost, and the system should be caught up shortly.</p>tag:status.loannex.com,2005:Incident/200919982024-02-27T21:30:56-06:002024-02-27T21:30:56-06:00Deploying new version to production<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:30</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:05</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/200436672024-02-21T20:40:56-06:002024-02-21T20:40:56-06:00Deploying new version to production<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>20:40</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>20:10</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>20:06</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/200452332024-02-21T09:30:00-06:002024-02-22T01:03:26-06:00Intermittent Service Disruptions and Resolution<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:30</var> CST</small><br><strong>Resolved</strong> - At 9:37 AM, we began receiving initial reports of sporadic issues affecting our service.<br /><br />Impact: A subset of users experienced intermittent disruptions due to server-related challenges. It's important to note that the system was never fully offline, ensuring that the impact, while noticeable, was limited.<br /><br />Resolution: By 9:40 AM, our team had swiftly pinpointed the cause of the disruptions. We quickly took action by draining and cordoning off the compromised server, subsequently replacing it with a fresh server node. This decisive and prompt action drastically reduced potential downtime, restoring full-service functionality by 10:07 AM. We closely monitored the servers for 60 minutes to guarantee stability, confirming no further complications.<br /><br />Next Steps: In the wake of this incident, we are conducting an exhaustive review to avert similar occurrences in the future. Integral to our ongoing improvement efforts, this review will enhance our monitoring and response strategies for system performance issues and comprehensively reassess our infrastructure capacity planning.<br /><br />We extend our sincerest apologies for any inconvenience this situation may have caused. Your patience and continued support are greatly appreciated as we relentlessly pursue enhancements to our services.</p>tag:status.loannex.com,2005:Incident/199636832024-02-11T22:15:56-06:002024-02-11T22:15:56-06:00Deploying new version to production<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>22:15</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>21:45</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>21:41</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/199419212024-02-08T13:45:56-06:002024-02-08T13:45:56-06:00Deploying new version to production<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:45</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:15</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:04</var> CST</small><br><strong>Scheduled</strong> - Non-Permanent Resident Alien was not populating as expected when Encompass data was presented within the NEXapp. We have addressed the issue and the appropriate citizenship is passing through the integration at this time.</p>tag:status.loannex.com,2005:Incident/199355542024-02-08T00:00:56-06:002024-02-08T10:18:57-06:00Deploying new version to production<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>21:07</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:56</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/197462782024-01-17T21:06:23-06:002024-01-17T21:06:23-06:00Deploying new version to production<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>21:06</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>20:36</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>20:35</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/197321662024-01-16T22:02:12-06:002024-01-16T22:02:12-06:00Deploying new version to production<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>22:02</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>20:10</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/196247882024-01-05T21:30:26-06:002024-01-05T21:30:26-06:00Deploying new version to production<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>21:30</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>21:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>15:57</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/194929612023-12-20T22:00:20-06:002023-12-20T22:00:20-06:00Deploying new version to production<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>22:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>16:48</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/194448362023-12-14T21:55:17-06:002023-12-14T21:55:17-06:00Deploying new version to production<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:55</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:26</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:10</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/193798262023-12-08T14:42:16-06:002023-12-08T14:42:16-06:00Deploying new version to production<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:42</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:42</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:41</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/193441402023-12-05T21:32:34-06:002023-12-05T21:32:35-06:00Deploying new version to production<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:32</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:17</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:10</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/192546692023-11-30T22:00:46-06:002023-11-30T22:00:46-06:00Deploying new version to production<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>20:52</var> CST</small><br><strong>Update</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>20:47</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/191562792023-11-17T19:15:24-06:002023-11-17T19:15:24-06:00Deploying new version to production<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>19:15</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>18:15</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>18:10</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/191419052023-11-16T15:30:19-06:002023-11-16T15:30:19-06:00Deploying new version to production<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>15:30</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>15:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:58</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/191331402023-11-15T21:40:17-06:002023-11-15T21:40:17-06:00Deploying new version to production<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>21:40</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>21:10</var> CST</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>21:10</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>21:01</var> CST</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/188585862023-10-19T17:20:13-05:002023-10-19T17:20:13-05:00Deploying new version to production<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>17:20</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:21</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:18</var> CDT</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/188476882023-10-18T22:05:17-05:002023-10-18T22:05:17-05:00Deploying new version to production<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>22:05</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>21:05</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>21:04</var> CDT</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>tag:status.loannex.com,2005:Incident/187669342023-10-12T11:17:06-05:002023-10-12T11:17:06-05:00Deploying new version to production<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:17</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:10</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>10:51</var> CDT</small><br><strong>Scheduled</strong> - We’re deploying a new version to production servers. The website will be inaccessible for roughly 15 minutes and you can expect it to be slow for the following 15 minutes.</p>